Support
Most answers are one of the four below. If yours isn't, email us — a human replies, usually within one business day.
Email support@syncwing.appCommon questions
I lost my license key
Email us from the address you bought with (or include the name on the receipt). We re-issue your key — activation works offline, so this is all it takes.
The trial ended — will my files be deleted?
No. When the trial ends, syncing only pauses. Your folders, version archive, and settings are untouched. Enter a license key (click the banner in the app) to resume.
My drive letter changed / the drive was replaced
SyncWing refuses to sync when the identity marker doesn't match — that's protection, not a fault. Open the pair, check the path is the right drive, and preview before syncing. If you genuinely replaced the disk, contact support and we'll walk you through re-seating the pair safely.
A sync shows an error
Open the Activity feed (bottom of the app window) — errors name the file and reason. Common ones: a file open in Excel (retried automatically), a cloud login that expired (the app re-opens it on the next pass), or disk full. If it repeats, email us the Activity text and the pair's two paths.
Before you write
- Try Preview — it shows what the sync would do without touching anything.
- Check the Activity feed for the exact file and reason.
- Remember the safety net: any file a sync replaced or deleted is in the Versions archive first.